Kumbak

Store returns

Apple Store return period by country

Apple Store sets its own return period, which can be longer than the law requires. These are the periods we found in each country, next to the legal minimum that applies there anyway.

Store return period
14 days
CountryStore return periodCountedFree returnsLegal minimum
Germany14 daysfrom deliveryyes14 days
Italy14 daysfrom deliverydepends on the order14 days
Switzerland14 daysfrom deliverydepends on the orderno legal right

The store's return period is a voluntary promise. If the item is faulty, the legal guarantee still applies after the return period has ended.

Frequently asked questions

How long can I return items to Apple Store?

Apple Store gives you 14 days in every country in the table.

When does the Apple Store return period start?

The period counts from delivery in every country in the table.

Are returns to Apple Store free?

Returns are free in Germany. Whether returns are free in Italy and in Switzerland depends on the order: check the cost before you send the item back.

Do I also have a legal right of withdrawal for online orders from Apple Store?

For orders in Switzerland there is no legal right of withdrawal: only Apple Store's own conditions apply. For online orders in Germany and in Italy, the law gives you at least 14 days to withdraw without giving a reason, whatever Apple Store's own period says.

What if the item turns out to be faulty after the return period?

Then the legal guarantee applies: Apple Store's return period does not shorten it. It lasts 2 years in every country in the table. The seller may limit it in its terms in Switzerland.

General information without any warranty of accuracy, completeness or timeliness, not legal advice. Always check the law of your country and the seller's conditions yourself: you alone are responsible for the decisions you take. Kumbak accepts no liability for errors, to the extent permitted by law.

Sources

  1. https://www.apple.com/de/shop/help/returns_refund
  2. https://www.apple.com/ch-de/shop/help/returns_refund
  3. https://www.apple.com/it/shop/help/returns_refund

Policy read on 2026-10-03. Stores change their conditions: check the current ones on the store's site.