Master text in English (DE, FR, IT, ES, PT are translations; if they differ, this text prevails). Version of 5 November 2026, in force since 5 November 2026.
Applies to the website kumbak.app (including all language versions and guide pages) and to the Kumbak app.
Operator
Kumbak
Switzerland
E-mail: team@kumbak.app
Kumbak is operated as a self-employed secondary activity by a private individual based in Lugano, Switzerland. The operator's full name, postal address and telephone number are shown in the developer information of the Kumbak listing on Google Play and are provided on request by e-mail.
Contact
The quickest way to reach us is by e-mail at team@kumbak.app. We usually answer within a few working days. We cannot give individual legal advice on your purchases or disputes.
Responsible for content
Kumbak, Switzerland, team@kumbak.app (see Operator).
Disclaimer and limitation of liability
Please read this section carefully. It applies to the guide pages on our website and to everything Kumbak calculates or shows in the app. For the app and Premium, our Terms of Service apply; where they differ, the Terms of Service prevail.
1. General information only, not legal advice.
The guide pages on kumbak.app (consumer rights by country, store return pages) and the information in the Kumbak app — in particular calculated deadlines, legal periods such as withdrawal and warranty periods, store return policies, refund amounts and reminders — are general information. They are not legal advice and do not replace advice from a lawyer or a consumer organisation.
2. No warranty.
We prepare this information with care, but laws, court practice and store conditions change, and individual cases differ. Many values have not yet been reviewed by a lawyer. Without prejudice to your statutory rights, including those of Premium subscribers, we give no warranty that the information is accurate, complete or up to date, or that a deadline or amount calculated by the app applies to your purchase. Calculations also depend on the data you enter or import, such as dates, prices and the seller's country.
3. You must check — and you decide.
Before you rely on a deadline, period or policy, always check:
- the law of your country and of the seller's country,
- the seller's or store's own terms and conditions for your purchase, and
- the data you entered in the app.
You are solely responsible for decisions you take on the basis of information from the website or the app, for example whether and when to return a product, claim a refund or assert a warranty. A reminder that is late, missing or wrong (for example because notifications are switched off, the phone is off, or a value is wrong) does not extend any legal or contractual deadline.
4. Limitation of liability.
To the extent permitted by applicable law, we exclude liability for slight negligence for loss or damage arising from the use of, or reliance on, the information on the website or in the app, including missed deadlines, lost refunds or warranty claims, and errors, omissions or delays in the information. Nothing in this notice excludes or limits liability that cannot be excluded or limited under mandatory law, in particular liability for intent or gross negligence, for injury to life, body or health, or your mandatory rights as a consumer.
5. Availability.
We do not guarantee that the website, the app or its updates (including updates of the legal rules) are available at all times or free of errors.
Links to other websites
Our pages link to websites of stores and other third parties (for example their return policies). We have no control over their content and are not responsible for it. When we set a link we checked the target page for obvious unlawful content; if we become aware of such content, we will remove the link. Opening a link takes you to the third party's site, which has its own privacy policy.
Trademarks and no affiliation
Names and logos of stores and brands mentioned on our pages or in the app belong to their owners. They are used only to identify the store concerned. Kumbak is independent and is not affiliated with, sponsored or endorsed by any of these stores, unless we state otherwise.
Copyright
Texts, graphics and the design of this website and the app are protected by copyright. Copying or reuse beyond what the law permits requires our prior written consent.
Privacy
How we handle personal data is explained in our Privacy policy. In short: your purchase data stays on your phone, and our website uses no cookies or tracking.
Applicable law
This notice and the use of the website and the app are governed by Swiss law. If you are a consumer, you also keep the protection of the mandatory laws of your country of residence, and you may bring proceedings in the courts of your place of residence or of Lugano. The place of jurisdiction for non-consumers is Lugano, Switzerland.