Who can return a gift?
The purchase contract is between the store and the person who bought the gift, so it is usually the buyer who has to start the return, with the order number or the receipt. If you received the gift, ask the giver for the order details or a gift receipt. Whether a store exchanges or refunds against a gift receipt depends only on its own conditions.
The deadline started before Christmas
Return periods count from the delivery to the buyer, or for some stores from the purchase or shipping date, not from the day the gift is unwrapped. A 14-day period for a parcel delivered at the end of November is already over in mid-December.
Some stores count from another date: Brack.ch (from purchase), Conrad (from purchase), Decathlon (from purchase), Digitec (from shipping), Fust (from purchase), Galaxus (from shipping), IKEA (from purchase), La Redoute (from purchase), Leroy Merlin (from purchase), Mango (from purchase), Marks & Spencer (from purchase), Nike (from purchase), Samsung Shop (from purchase), Temu (from purchase) and Zara (from purchase).
Bought in a shop or online?
The legal withdrawal right covers purchases made online, by phone or by mail order. For a gift bought in a shop, whether you can return or exchange it depends on the shop's own conditions. In Switzerland that also applies to online purchases.
In the EU, Norway, Iceland, Liechtenstein and the United Kingdom you can withdraw from a purchase made online, by phone or by mail order within 14 days without giving a reason. For goods the period normally starts on the day you receive them. Once you withdraw, the seller must refund the price, including standard delivery costs, within 14 days, but may wait until it has received the goods back.
Deadlines and legal guarantee in every country · Switzerland
If the gift is faulty
The store's return period is a voluntary promise. If the item is faulty, the legal guarantee still applies after the return period has ended; how long it lasts depends on the country. In Switzerland the seller may shorten or exclude it in its terms and conditions.
Return periods of popular stores
These are the return periods we found in each store's conditions, by country, next to the legal minimum that applies there anyway. Open a store to see its sources and details.
| Store | Country | Store return period | Counted | Legal minimum | Read on |
|---|---|---|---|---|---|
| About You | Austria | 30 days | from delivery | 14 days | 2026-11-04 |
| About You | France | 30 days | from delivery | 14 days | 2026-11-04 |
| About You | Germany | 30 days | from delivery | 14 days | 2026-11-04 |
| About You | Italy | 30 days | from delivery | 14 days | 2026-11-04 |
| About You | Spain | 30 days | from delivery | 14 days | 2026-11-04 |
| About You | Switzerland | 30 days | from delivery | no legal right | 2026-11-04 |
| adidas | France | 30 days | from delivery | 14 days | 2026-11-04 |
| adidas | Germany | 30 days | from delivery | 14 days | 2026-11-04 |
| adidas | Italy | 30 days | from delivery | 14 days | 2026-11-04 |
| adidas | Spain | 30 days | from delivery | 14 days | 2026-11-04 |
| adidas | Switzerland | 30 days | from delivery | no legal right | 2026-11-04 |
| AliExpress | Austria | per product | from delivery | 14 days | 2026-11-04 |
| AliExpress | Belgium | per product | from delivery | 14 days | 2026-11-04 |
| AliExpress | Bulgaria | per product | from delivery | 14 days | 2026-11-04 |
| AliExpress | Croatia | per product | from delivery | 14 days | 2026-11-04 |
| AliExpress | Cyprus | per product | from delivery | 14 days | 2026-11-04 |
| AliExpress | Czech Republic | per product | from delivery | 14 days | 2026-11-04 |
| AliExpress | Denmark | per product | from delivery | 14 days | 2026-11-04 |
| AliExpress | Estonia | per product | from delivery | 14 days | 2026-11-04 |
| AliExpress | Finland | per product | from delivery | 14 days | 2026-11-04 |
| AliExpress | France | per product | from delivery | 14 days | 2026-11-04 |
| AliExpress | Germany | per product | from delivery | 14 days | 2026-11-04 |
| AliExpress | Greece | per product | from delivery | 14 days | 2026-11-04 |
| AliExpress | Hungary | per product | from delivery | 14 days | 2026-11-04 |
| AliExpress | Iceland | per product | from delivery | 14 days | 2026-11-04 |
| AliExpress | Ireland | per product | from delivery | 14 days | 2026-11-04 |
| AliExpress | Italy | per product | from delivery | 14 days | 2026-11-04 |
| AliExpress | Latvia | per product | from delivery | 14 days | 2026-11-04 |
| AliExpress | Liechtenstein | per product | from delivery | 14 days | 2026-11-04 |
| AliExpress | Lithuania | per product | from delivery | 14 days | 2026-11-04 |
| AliExpress | Luxembourg | per product | from delivery | 14 days | 2026-11-04 |
| AliExpress | Malta | per product | from delivery | 14 days | 2026-11-04 |
| AliExpress | Netherlands | per product | from delivery | 14 days | 2026-11-04 |
| AliExpress | Norway | per product | from delivery | 14 days | 2026-11-04 |
| AliExpress | Poland | per product | from delivery | 14 days | 2026-11-04 |
| AliExpress | Portugal | per product | from delivery | 14 days | 2026-11-04 |
| AliExpress | Romania | per product | from delivery | 14 days | 2026-11-04 |
| AliExpress | Slovakia | per product | from delivery | 14 days | 2026-11-04 |
| AliExpress | Slovenia | per product | from delivery | 14 days | 2026-11-04 |
| AliExpress | Spain | per product | from delivery | 14 days | 2026-11-04 |
| AliExpress | Sweden | per product | from delivery | 14 days | 2026-11-04 |
| AliExpress | Switzerland | per product | from delivery | no legal right | 2026-11-04 |
| AliExpress | United Kingdom | per product | from delivery | 14 days | 2026-11-04 |
| Amazon | France | 14 days | from delivery | 14 days | 2026-10-03 |
| Amazon | Germany | 14 days | from delivery | 14 days | 2026-10-03 |
| Amazon | Italy | 14 days | from delivery | 14 days | 2026-10-03 |
| Amazon | Spain | 30 days | from delivery | 14 days | 2026-10-03 |
| Amazon | United Kingdom | 30 days | from delivery | 14 days | 2026-10-03 |
| Apple Store | Germany | 14 days | from delivery | 14 days | 2026-10-03 |
| Apple Store | Italy | 14 days | from delivery | 14 days | 2026-10-03 |
| Apple Store | Switzerland | 14 days | from delivery | no legal right | 2026-10-03 |
| Argos | United Kingdom | 30 days | from delivery | 14 days | 2026-11-04 |
| bol | Belgium | 30 days | from delivery | 14 days | 2026-11-04 |
| bol | Netherlands | 30 days | from delivery | 14 days | 2026-11-04 |
| Boozt | Austria | 30 days | from delivery | 14 days | 2026-11-04 |
| Boozt | Belgium | 30 days | from delivery | 14 days | 2026-11-04 |
| Boozt | Croatia | 30 days | from delivery | 14 days | 2026-11-04 |
| Boozt | Czech Republic | 30 days | from delivery | 14 days | 2026-11-04 |
| Boozt | Denmark | 30 days | from delivery | 14 days | 2026-11-04 |
| Boozt | Estonia | 30 days | from delivery | 14 days | 2026-11-04 |
| Boozt | Finland | 30 days | from delivery | 14 days | 2026-11-04 |
| Boozt | France | 30 days | from delivery | 14 days | 2026-11-04 |
| Boozt | Germany | 30 days | from delivery | 14 days | 2026-11-04 |
| Boozt | Greece | 30 days | from delivery | 14 days | 2026-11-04 |
| Boozt | Hungary | 30 days | from delivery | 14 days | 2026-11-04 |
| Boozt | Iceland | 30 days | from delivery | 14 days | 2026-11-04 |
| Boozt | Ireland | 30 days | from delivery | 14 days | 2026-11-04 |
| Boozt | Italy | 30 days | from delivery | 14 days | 2026-11-04 |
| Boozt | Latvia | 30 days | from delivery | 14 days | 2026-11-04 |
| Boozt | Lithuania | 30 days | from delivery | 14 days | 2026-11-04 |
| Boozt | Luxembourg | 30 days | from delivery | 14 days | 2026-11-04 |
| Boozt | Netherlands | 30 days | from delivery | 14 days | 2026-11-04 |
| Boozt | Norway | 30 days | from delivery | 14 days | 2026-11-04 |
| Boozt | Poland | 30 days | from delivery | 14 days | 2026-11-04 |
| Boozt | Portugal | 30 days | from delivery | 14 days | 2026-11-04 |
| Boozt | Romania | 30 days | from delivery | 14 days | 2026-11-04 |
| Boozt | Slovakia | 30 days | from delivery | 14 days | 2026-11-04 |
| Boozt | Slovenia | 30 days | from delivery | 14 days | 2026-11-04 |
| Boozt | Spain | 30 days | from delivery | 14 days | 2026-11-04 |
| Boozt | Sweden | 30 days | from delivery | 14 days | 2026-11-04 |
| Boozt | Switzerland | 30 days | from delivery | no legal right | 2026-11-04 |
| Boulanger | France | 14 days | from delivery | 14 days | 2026-11-04 |
| Brack.ch | Switzerland | 30 days | from purchase | no legal right | 2026-10-04 |
| Carrefour | Belgium | 15 days | from delivery | 14 days | 2026-11-04 |
| Carrefour | France | 14 days | from delivery | 14 days | 2026-11-04 |
| Carrefour | Italy | 14 days | from delivery | 14 days | 2026-11-04 |
| Carrefour | Spain | 60 days | from delivery | 14 days | 2026-11-04 |
| Cdiscount | Austria | 14 days | from delivery | 14 days | 2026-11-04 |
| Cdiscount | Belgium | 14 days | from delivery | 14 days | 2026-11-04 |
| Cdiscount | France | 14 days | from delivery | 14 days | 2026-11-04 |
| Cdiscount | Germany | 14 days | from delivery | 14 days | 2026-11-04 |
| Cdiscount | Ireland | 14 days | from delivery | 14 days | 2026-11-04 |
| Cdiscount | Italy | 14 days | from delivery | 14 days | 2026-11-04 |
| Cdiscount | Luxembourg | 14 days | from delivery | 14 days | 2026-11-04 |
| Cdiscount | Netherlands | 14 days | from delivery | 14 days | 2026-11-04 |
| Cdiscount | Portugal | 14 days | from delivery | 14 days | 2026-11-04 |
| Cdiscount | Spain | 14 days | from delivery | 14 days | 2026-11-04 |
| Conrad | Austria | 14 days | from delivery | 14 days | 2026-11-04 |
| Conrad | Germany | 14 days | from delivery | 14 days | 2026-11-04 |
| Conrad | Netherlands | 14 days | from delivery | 14 days | 2026-11-04 |
| Conrad | Switzerland | 14 days | from purchase | no legal right | 2026-11-04 |
| Coolblue | Belgium | 30 days | from delivery | 14 days | 2026-11-04 |
| Coolblue | Germany | 30 days | from delivery | 14 days | 2026-11-04 |
| Coolblue | Netherlands | 30 days | from delivery | 14 days | 2026-11-04 |
| Currys | Ireland | 30 days | from delivery | 14 days | 2026-11-04 |
| Currys | United Kingdom | 30 days | from delivery | 14 days | 2026-11-04 |
| Cyberport | Austria | 30 days | from delivery | 14 days | 2026-11-04 |
| Cyberport | Germany | 30 days | from delivery | 14 days | 2026-11-04 |
| Darty | France | 15 days | from delivery | 14 days | 2026-11-04 |
| Decathlon | Belgium | 365 days | from purchase | 14 days | 2026-11-04 |
| Decathlon | France | 30 days | from purchase | 14 days | 2026-11-04 |
| Decathlon | Germany | 30 days | from purchase | 14 days | 2026-11-04 |
| Decathlon | Italy | 365 days | from delivery | 14 days | 2026-11-04 |
| Decathlon | Netherlands | 365 days | from delivery | 14 days | 2026-11-04 |
| Decathlon | Spain | 30 days | from purchase | 14 days | 2026-11-04 |
| Decathlon | Switzerland | 30 days | from purchase | no legal right | 2026-11-04 |
| Decathlon | United Kingdom | 30 days | from purchase | 14 days | 2026-11-04 |
| Digitec | Switzerland | per product | from shipping | no legal right | 2026-10-04 |
| Douglas | Austria | 14 days | from delivery | 14 days | 2026-11-04 |
| Douglas | Germany | 14 days | from delivery | 14 days | 2026-11-04 |
| Douglas | Italy | 30 days | from delivery | 14 days | 2026-11-04 |
| Douglas | Spain | 30 days | from delivery | 14 days | 2026-11-04 |
| Douglas | Switzerland | 14 days | from delivery | no legal right | 2026-11-04 |
| El Corte Inglés | Portugal | 14 days | from delivery | 14 days | 2026-11-04 |
| El Corte Inglés | Spain | 15 days | from delivery | 14 days | 2026-11-04 |
| Elgiganten / Elkjøp / Gigantti | Denmark | 30 days | from delivery | 14 days | 2026-11-04 |
| Elgiganten / Elkjøp / Gigantti | Finland | 30 days | from delivery | 14 days | 2026-11-04 |
| Elgiganten / Elkjøp / Gigantti | Norway | 30 days | from delivery | 14 days | 2026-11-04 |
| Elgiganten / Elkjøp / Gigantti | Sweden | 30 days | from delivery | 14 days | 2026-11-04 |
| Empik | Poland | 14 days | from delivery | 14 days | 2026-11-04 |
| Euronics | Italy | 14 days | from delivery | 14 days | 2026-11-04 |
| Fnac | Belgium | 15 days | from delivery | 14 days | 2026-11-04 |
| Fnac | France | 15 days | from delivery | 14 days | 2026-11-04 |
| Fnac | Luxembourg | 15 days | from delivery | 14 days | 2026-11-04 |
| Fnac | Portugal | 14 days | from delivery | 14 days | 2026-11-04 |
| Fnac | Spain | 14 days | from delivery | 14 days | 2026-11-04 |
| Fnac | Switzerland | 15 days | from delivery | no legal right | 2026-11-04 |
| Fust | Switzerland | 14 days | from purchase | no legal right | 2026-11-04 |
| Galaxus | Switzerland | per product | from shipping | no legal right | 2026-10-04 |
| Globus | Switzerland | 14 days | from delivery | no legal right | 2026-11-04 |
| Gonser | Switzerland | 100 days | from delivery | no legal right | 2026-11-04 |
| H&M | Austria | 30 days | from delivery | 14 days | 2026-11-04 |
| H&M | France | 30 days | from delivery | 14 days | 2026-11-04 |
| H&M | Germany | 30 days | from delivery | 14 days | 2026-11-04 |
| H&M | Italy | 30 days | from delivery | 14 days | 2026-11-04 |
| H&M | Spain | 30 days | from delivery | 14 days | 2026-11-04 |
| H&M | Switzerland | 30 days | from delivery | no legal right | 2026-11-04 |
| IKEA | Austria | 365 days | from purchase | 14 days | 2026-11-04 |
| IKEA | Belgium | 365 days | from purchase | 14 days | 2026-11-04 |
| IKEA | Finland | 365 days | from purchase | 14 days | 2026-11-04 |
| IKEA | France | 365 days | from purchase | 14 days | 2026-11-04 |
| IKEA | Germany | 365 days | from purchase | 14 days | 2026-11-04 |
| IKEA | Ireland | 365 days | from purchase | 14 days | 2026-11-04 |
| IKEA | Italy | 365 days | from purchase | 14 days | 2026-11-04 |
| IKEA | Netherlands | 365 days | from delivery | 14 days | 2026-11-04 |
| IKEA | Norway | 365 days | from purchase | 14 days | 2026-11-04 |
| IKEA | Poland | 365 days | from delivery | 14 days | 2026-11-04 |
| IKEA | Portugal | 365 days | from purchase | 14 days | 2026-11-04 |
| IKEA | Spain | 365 days | from delivery | 14 days | 2026-11-04 |
| IKEA | Sweden | 365 days | from purchase | 14 days | 2026-11-04 |
| IKEA | Switzerland | 365 days | from purchase | no legal right | 2026-11-04 |
| IKEA | United Kingdom | 365 days | from purchase | 14 days | 2026-11-04 |
| Interdiscount | Switzerland | 14 days | from delivery | no legal right | 2026-10-04 |
| Jelmoli-Shop | Switzerland | 30 days | from delivery | no legal right | 2026-11-04 |
| John Lewis | United Kingdom | 30 days | from delivery | 14 days | 2026-11-04 |
| Jumbo | Switzerland | 30 days | from delivery | no legal right | 2026-11-04 |
| Kaufland | Austria | per product | from delivery | 14 days | 2026-11-04 |
| Kaufland | Czech Republic | per product | from delivery | 14 days | 2026-11-04 |
| Kaufland | France | per product | from delivery | 14 days | 2026-11-04 |
| Kaufland | Germany | per product | from delivery | 14 days | 2026-11-04 |
| Kaufland | Italy | per product | from delivery | 14 days | 2026-11-04 |
| Kaufland | Poland | per product | from delivery | 14 days | 2026-11-04 |
| Kaufland | Slovakia | per product | from delivery | 14 days | 2026-11-04 |
| La Redoute | Belgium | 60 days | from delivery | 14 days | 2026-11-04 |
| La Redoute | France | 30 days | from delivery | 14 days | 2026-11-04 |
| La Redoute | Luxembourg | 60 days | from delivery | 14 days | 2026-11-04 |
| La Redoute | Portugal | 30 days | from delivery | 14 days | 2026-11-04 |
| La Redoute | Spain | 100 days | from purchase | 14 days | 2026-11-04 |
| La Redoute | Switzerland | 30 days | from delivery | no legal right | 2026-11-04 |
| Leroy Merlin | France | 180 days | from purchase | 14 days | 2026-11-04 |
| Leroy Merlin | Italy | 100 days | from delivery | 14 days | 2026-11-04 |
| Leroy Merlin | Portugal | 100 days | from purchase | 14 days | 2026-11-04 |
| Leroy Merlin | Spain | 100 days | from delivery | 14 days | 2026-11-04 |
| Lidl | Belgium | 30 days | from delivery | 14 days | 2026-11-04 |
| Lidl | France | 30 days | from delivery | 14 days | 2026-11-04 |
| Lidl | Germany | 30 days | from delivery | 14 days | 2026-11-04 |
| Lidl | Netherlands | 30 days | from delivery | 14 days | 2026-11-04 |
| Lidl | Poland | 30 days | from delivery | 14 days | 2026-11-04 |
| Lidl | Spain | 30 days | from delivery | 14 days | 2026-11-04 |
| Mango | France | 30 days | from purchase | 14 days | 2026-11-04 |
| Mango | Germany | 30 days | from purchase | 14 days | 2026-11-04 |
| Mango | Italy | 30 days | from purchase | 14 days | 2026-11-04 |
| Mango | Spain | 30 days | from purchase | 14 days | 2026-11-04 |
| Mango | Switzerland | 30 days | from purchase | no legal right | 2026-11-04 |
| Manor | Switzerland | 30 days | from delivery | no legal right | 2026-11-04 |
| Marks & Spencer | Ireland | 28 days | from purchase | 14 days | 2026-11-04 |
| Marks & Spencer | United Kingdom | 28 days | from purchase | 14 days | 2026-11-04 |
| MediaMarkt | Austria | 30 days | from delivery | 14 days | 2026-11-04 |
| MediaMarkt | Belgium | 30 days | from delivery | 14 days | 2026-11-04 |
| MediaMarkt | Germany | 30 days | from delivery | 14 days | 2026-11-04 |
| MediaMarkt | Hungary | 30 days | from delivery | 14 days | 2026-11-04 |
| MediaMarkt | Netherlands | 30 days | from delivery | 14 days | 2026-11-04 |
| MediaMarkt | Poland | 30 days | from delivery | 14 days | 2026-11-04 |
| MediaMarkt | Spain | 60 days | from delivery | 14 days | 2026-11-04 |
| MediaMarkt | Switzerland | 30 days | from delivery | no legal right | 2026-11-04 |
| MediaWorld | Italy | 30 days | from delivery | 14 days | 2026-10-04 |
| Next | Austria | 28 days | from delivery | 14 days | 2026-11-04 |
| Next | Belgium | 28 days | from delivery | 14 days | 2026-11-04 |
| Next | Bulgaria | 28 days | from delivery | 14 days | 2026-11-04 |
| Next | Croatia | 28 days | from delivery | 14 days | 2026-11-04 |
| Next | Cyprus | 28 days | from delivery | 14 days | 2026-11-04 |
| Next | Czech Republic | 28 days | from delivery | 14 days | 2026-11-04 |
| Next | Denmark | 28 days | from delivery | 14 days | 2026-11-04 |
| Next | Estonia | 28 days | from delivery | 14 days | 2026-11-04 |
| Next | Finland | 28 days | from delivery | 14 days | 2026-11-04 |
| Next | France | 28 days | from delivery | 14 days | 2026-11-04 |
| Next | Germany | 28 days | from delivery | 14 days | 2026-11-04 |
| Next | Greece | 28 days | from delivery | 14 days | 2026-11-04 |
| Next | Hungary | 28 days | from delivery | 14 days | 2026-11-04 |
| Next | Iceland | 28 days | from delivery | 14 days | 2026-11-04 |
| Next | Ireland | 28 days | from delivery | 14 days | 2026-11-04 |
| Next | Italy | 28 days | from delivery | 14 days | 2026-11-04 |
| Next | Latvia | 28 days | from delivery | 14 days | 2026-11-04 |
| Next | Lithuania | 28 days | from delivery | 14 days | 2026-11-04 |
| Next | Luxembourg | 28 days | from delivery | 14 days | 2026-11-04 |
| Next | Malta | 28 days | from delivery | 14 days | 2026-11-04 |
| Next | Netherlands | 28 days | from delivery | 14 days | 2026-11-04 |
| Next | Norway | 28 days | from delivery | 14 days | 2026-11-04 |
| Next | Poland | 28 days | from delivery | 14 days | 2026-11-04 |
| Next | Portugal | 28 days | from delivery | 14 days | 2026-11-04 |
| Next | Romania | 28 days | from delivery | 14 days | 2026-11-04 |
| Next | Slovakia | 28 days | from delivery | 14 days | 2026-11-04 |
| Next | Slovenia | 28 days | from delivery | 14 days | 2026-11-04 |
| Next | Spain | 28 days | from delivery | 14 days | 2026-11-04 |
| Next | Sweden | 28 days | from delivery | 14 days | 2026-11-04 |
| Next | Switzerland | 28 days | from delivery | no legal right | 2026-11-04 |
| Next | United Kingdom | 28 days | from delivery | 14 days | 2026-11-04 |
| Nike | France | 30 days | from delivery | 14 days | 2026-11-04 |
| Nike | Germany | 30 days | from delivery | 14 days | 2026-11-04 |
| Nike | Italy | 30 days | from delivery | 14 days | 2026-11-04 |
| Nike | Spain | 30 days | from delivery | 14 days | 2026-11-04 |
| Nike | Switzerland | 30 days | from purchase | no legal right | 2026-11-04 |
| notebooksbilliger.de | Germany | 30 days | from delivery | 14 days | 2026-11-04 |
| Ochsner Sport | Switzerland | 30 days | from delivery | no legal right | 2026-11-04 |
| OTTO | Austria | 30 days | from delivery | 14 days | 2026-11-04 |
| OTTO | Germany | 30 days | from delivery | 14 days | 2026-11-04 |
| PcComponentes | France | 14 days | from delivery | 14 days | 2026-11-04 |
| PcComponentes | Italy | 14 days | from delivery | 14 days | 2026-11-04 |
| PcComponentes | Portugal | 30 days | from delivery | 14 days | 2026-11-04 |
| PcComponentes | Spain | 30 days | from delivery | 14 days | 2026-11-04 |
| RTV EURO AGD | Poland | 14 days | from delivery | 14 days | 2026-11-04 |
| Samsung Shop | Austria | 14 days | from purchase | 14 days | 2026-11-04 |
| Samsung Shop | France | 14 days | from delivery | 14 days | 2026-11-04 |
| Samsung Shop | Germany | 14 days | from delivery | 14 days | 2026-11-04 |
| Samsung Shop | Italy | 14 days | from delivery | 14 days | 2026-11-04 |
| Samsung Shop | Netherlands | 14 days | from delivery | 14 days | 2026-11-04 |
| Samsung Shop | Spain | 14 days | from delivery | 14 days | 2026-11-04 |
| Samsung Shop | Switzerland | 14 days | from purchase | no legal right | 2026-11-04 |
| Samsung Shop | United Kingdom | 14 days | from delivery | 14 days | 2026-11-04 |
| Saturn | Germany | 30 days | from delivery | 14 days | 2026-11-04 |
| Sephora | France | 14 days | from delivery | 14 days | 2026-11-04 |
| Sephora | Germany | 14 days | from delivery | 14 days | 2026-11-04 |
| Sephora | Italy | 30 days | from delivery | 14 days | 2026-11-04 |
| Sephora | Spain | 30 days | from delivery | 14 days | 2026-11-04 |
| Sephora | Switzerland | 14 days | from delivery | no legal right | 2026-11-04 |
| Sephora | United Kingdom | 28 days | from delivery | 14 days | 2026-11-04 |
| SHEIN | Germany | 30 days | from delivery | 14 days | 2026-10-02 |
| SHEIN | United Kingdom | 30 days | from delivery | 14 days | 2026-10-02 |
| Tchibo | Austria | 14 days | from delivery | 14 days | 2026-11-04 |
| Tchibo | Germany | 30 days | from delivery | 14 days | 2026-11-04 |
| Tchibo | Poland | 30 days | from delivery | 14 days | 2026-11-04 |
| Tchibo | Switzerland | 30 days | from delivery | no legal right | 2026-11-04 |
| Temu | Germany | 90 days | from purchase | 14 days | 2026-10-02 |
| Temu | Switzerland | 90 days | from purchase | no legal right | 2026-10-02 |
| Thalia | Austria | 14 days | from delivery | 14 days | 2026-11-04 |
| Thalia | Germany | 14 days | from delivery | 14 days | 2026-11-04 |
| Unieuro | Italy | 14 days | from delivery | 14 days | 2026-11-04 |
| Worten | Portugal | 14 days | from delivery | 14 days | 2026-11-04 |
| Worten | Spain | 15 days | from delivery | 14 days | 2026-11-04 |
| x-kom | Poland | 15 days | from delivery | 14 days | 2026-11-04 |
| XXXLutz | Austria | 30 days | from delivery | 14 days | 2026-11-04 |
| XXXLutz | Germany | 30 days | from delivery | 14 days | 2026-11-04 |
| XXXLutz | Switzerland | 14 days | from delivery | no legal right | 2026-11-04 |
| Zalando | Austria | 30 days | from delivery | 14 days | 2026-11-04 |
| Zalando | Belgium | 30 days | from delivery | 14 days | 2026-11-04 |
| Zalando | Czech Republic | 30 days | from delivery | 14 days | 2026-11-04 |
| Zalando | Denmark | 30 days | from delivery | 14 days | 2026-11-04 |
| Zalando | Finland | 30 days | from delivery | 14 days | 2026-11-04 |
| Zalando | France | 30 days | from delivery | 14 days | 2026-11-04 |
| Zalando | Germany | 30 days | from delivery | 14 days | 2026-11-04 |
| Zalando | Hungary | 30 days | from delivery | 14 days | 2026-11-04 |
| Zalando | Ireland | 30 days | from delivery | 14 days | 2026-11-04 |
| Zalando | Italy | 30 days | from delivery | 14 days | 2026-11-04 |
| Zalando | Luxembourg | 30 days | from delivery | 14 days | 2026-11-04 |
| Zalando | Netherlands | 30 days | from delivery | 14 days | 2026-11-04 |
| Zalando | Norway | 30 days | from delivery | 14 days | 2026-11-04 |
| Zalando | Poland | 30 days | from delivery | 14 days | 2026-11-04 |
| Zalando | Spain | 30 days | from delivery | 14 days | 2026-11-04 |
| Zalando | Sweden | 30 days | from delivery | 14 days | 2026-11-04 |
| Zalando | Switzerland | 30 days | from delivery | no legal right | 2026-11-04 |
| Zara | France | 30 days | from purchase | 14 days | 2026-11-04 |
| Zara | Germany | 30 days | from purchase | 14 days | 2026-11-04 |
| Zara | Italy | 30 days | from purchase | 14 days | 2026-11-04 |
| Zara | Spain | 30 days | from purchase | 14 days | 2026-11-04 |
| Zara | Switzerland | 30 days | from purchase | no legal right | 2026-11-04 |
For AliExpress, Digitec, Galaxus and Kaufland, the return period is set for each product: you find it on the product page and in your order.
The table shows the regular return periods. Special holiday periods are not included: if a store announces a longer period for the season, keep a copy of the announcement.
Amazon.co.uk has published longer return windows for the 2026 holidays: most items bought from 1 November to 25 December 2026 can be returned until 31 January 2027, or within 30 days of receipt if that is later. The window for your item is shown on its product page. Source: Amazon.co.uk, returns policy
Store conditions read between 2026-10-02 and 2026-11-04. Stores change their conditions: check the current ones on the store's site.
Practical tips
- When you buy a gift, keep the order confirmation and ask whether the store gives a gift receipt: the person who receives the gift may need one or the other to exchange it.
- If you buy gifts early, for example on Black Friday, check whether the return period will still be running after Christmas: the store periods in the table range from 14 to 365 days.
- Some stores take goods back in full only if they are unused and in their original packaging, for example Brack.ch, Interdiscount, MediaMarkt and MediaWorld. Check the conditions before you open or assemble anything.
- Send returns back early: in the EU the seller must refund within 14 days of your withdrawal, but may wait until it has received the goods back.
Keep track of your returns with Kumbak
Add the gifts you buy to Kumbak: it works out each return deadline from the law of your country and the store's own policy, and reminds you before it runs out. No account, and your data stays on your phone.
Sources
- https://www.legislation.gov.uk/eudr/2011/83/article/4/adopted
- https://www.legislation.gov.uk/eudr/2011/83/article/9/adopted
- https://www.seco.admin.ch/de/probleme-nach-dem-kauf
- https://www.konsumentenschutz.ch/online-ratgeber/wann-und-wie-lange-gilt-die-garantie/
Read on 2026-11-03 from the sources above.