| Country | Store return period | Counted | Free returns | Legal minimum |
|---|---|---|---|---|
| Switzerland | per product | from shipping | depends on the order | no legal right |
Digitec sets the return period for each product: you find it on the product page and in your order, and it runs from the shipping or pickup date. In Kumbak you enter it by hand when you add the purchase.
The store's return period is a voluntary promise. If the item is faulty, the legal guarantee still applies after the return period has ended.
Frequently asked questions
How long can I return items to Digitec?
Digitec sets the period for each product in Switzerland: you find it on the product page and in your order.
When does the Digitec return period start?
The period counts from shipping in Switzerland.
Are returns to Digitec free?
Whether returns are free in Switzerland depends on the order: check the cost before you send the item back.
Do I also have a legal right of withdrawal for online orders from Digitec?
For orders in Switzerland there is no legal right of withdrawal: only Digitec's own conditions apply.
What if the item turns out to be faulty after the return period?
Then the legal guarantee applies: Digitec's return period does not shorten it. It lasts 2 years in Switzerland. The seller may limit it in its terms in Switzerland.
General information without any warranty of accuracy, completeness or timeliness, not legal advice. Always check the law of your country and the seller's conditions yourself: you alone are responsible for the decisions you take. Kumbak accepts no liability for errors, to the extent permitted by law.
Sources
Policy read on 2026-10-04. Stores change their conditions: check the current ones on the store's site.