Kumbak

Store returns

Thalia return period by country

Thalia sets its own return period, which can be longer than the law requires. These are the periods we found in each country, next to the legal minimum that applies there anyway.

Store return period
14 days
Legal minimum
14 days
CountryStore return periodCountedFree returnsLegal minimum
Austria14 daysfrom deliverydepends on the order14 days
Germany14 daysfrom deliveryyes14 days

The store's return period is a voluntary promise. If the item is faulty, the legal guarantee still applies after the return period has ended.

Frequently asked questions

How long can I return items to Thalia?

Thalia gives you 14 days in Austria and in Germany.

When does the Thalia return period start?

The period counts from delivery in Austria and in Germany.

Are returns to Thalia free?

Whether returns are free in Austria depends on the order: check the cost before you send the item back. Returns are free in Germany.

Do I also have a legal right of withdrawal for online orders from Thalia?

For online orders in Austria and in Germany, the law gives you at least 14 days to withdraw without giving a reason, whatever Thalia's own period says.

What if the item turns out to be faulty after the return period?

Then the legal guarantee applies: Thalia's return period does not shorten it. It lasts 2 years in Austria and in Germany.

General information without any warranty of accuracy, completeness or timeliness, not legal advice. Always check the law of your country and the seller's conditions yourself: you alone are responsible for the decisions you take. Kumbak accepts no liability for errors, to the extent permitted by law.

Sources

  1. https://www.thalia.de/hilfe/rechtliches/agb
  2. https://www.thalia.de/hilfe/kaufprozess/warenrueckgabe
  3. https://www.thalia.at/hilfe/rechtliches/agb

Policy read on 2026-11-04. Stores change their conditions: check the current ones on the store's site.