Kumbak

Store returns

AliExpress return period by country

AliExpress sets its own return period, which can be longer than the law requires. These are the periods we found in each country, next to the legal minimum that applies there anyway.

Store return period
per product
CountryStore return periodCountedFree returnsLegal minimum
Austriaper productfrom deliverydepends on the order14 days
Belgiumper productfrom deliverydepends on the order14 days
Bulgariaper productfrom deliverydepends on the order14 days
Croatiaper productfrom deliverydepends on the order14 days
Cyprusper productfrom deliverydepends on the order14 days
Czech Republicper productfrom deliverydepends on the order14 days
Denmarkper productfrom deliverydepends on the order14 days
Estoniaper productfrom deliverydepends on the order14 days
Finlandper productfrom deliverydepends on the order14 days
Franceper productfrom deliverydepends on the order14 days
Germanyper productfrom deliverydepends on the order14 days
Greeceper productfrom deliverydepends on the order14 days
Hungaryper productfrom deliverydepends on the order14 days
Icelandper productfrom deliverydepends on the order14 days
Irelandper productfrom deliverydepends on the order14 days
Italyper productfrom deliverydepends on the order14 days
Latviaper productfrom deliverydepends on the order14 days
Liechtensteinper productfrom deliverydepends on the order14 days
Lithuaniaper productfrom deliverydepends on the order14 days
Luxembourgper productfrom deliverydepends on the order14 days
Maltaper productfrom deliverydepends on the order14 days
Netherlandsper productfrom deliverydepends on the order14 days
Norwayper productfrom deliverydepends on the order14 days
Polandper productfrom deliverydepends on the order14 days
Portugalper productfrom deliverydepends on the order14 days
Romaniaper productfrom deliverydepends on the order14 days
Slovakiaper productfrom deliverydepends on the order14 days
Sloveniaper productfrom deliverydepends on the order14 days
Spainper productfrom deliverydepends on the order14 days
Swedenper productfrom deliverydepends on the order14 days
Switzerlandper productfrom deliverydepends on the orderno legal right
United Kingdomper productfrom deliverydepends on the order14 days

AliExpress sets the return period for each product: you find it on the product page and in your order, and it runs from the shipping or pickup date. In Kumbak you enter it by hand when you add the purchase.

The store's return period is a voluntary promise. If the item is faulty, the legal guarantee still applies after the return period has ended.

Frequently asked questions

How long can I return items to AliExpress?

AliExpress sets the period for each product in every country in the table: you find it on the product page and in your order.

When does the AliExpress return period start?

The period counts from delivery in every country in the table.

Are returns to AliExpress free?

Whether returns are free in every country in the table depends on the order: check the cost before you send the item back.

Do I also have a legal right of withdrawal for online orders from AliExpress?

For orders in Switzerland there is no legal right of withdrawal: only AliExpress's own conditions apply. For online orders in the other countries in the table, the law gives you at least 14 days to withdraw without giving a reason, whatever AliExpress's own period says.

What if the item turns out to be faulty after the return period?

Then the legal guarantee applies: AliExpress's return period does not shorten it. It lasts 6 years in Ireland and in the United Kingdom. It lasts 3 years in Portugal, in Spain and in Sweden. It lasts 2 years in the other countries in the table. The seller may limit it in its terms in Switzerland.

General information without any warranty of accuracy, completeness or timeliness, not legal advice. Always check the law of your country and the seller's conditions yourself: you alone are responsible for the decisions you take. Kumbak accepts no liability for errors, to the extent permitted by law.

Sources

  1. https://cdn.contract.alibaba.com/terms/EU_EE_UK_platform_service_agreement/20250514112355975/20250514112355975.html?lng=en

Policy read on 2026-11-04. Stores change their conditions: check the current ones on the store's site.