Returning an online purchase
If you buy online, by phone or by mail order in Liechtenstein, you can withdraw from the contract within 14 days without giving a reason. For goods the period normally starts on the day you receive them. Once you withdraw, the seller must refund the price, including standard delivery costs, within 14 days, but may wait until it has received the goods back.
If the item is faulty
The seller is liable for defects that already existed when you received the goods for 2 years. You can first ask for repair or replacement and, if that is impossible or fails, for a price reduction or your money back.
Frequently asked questions
How long do you have to return an online purchase in Liechtenstein?
If you buy online, by phone or by mail order in Liechtenstein, you can withdraw from the contract within 14 days without giving a reason. For goods the period normally starts on the day you receive them. Once you withdraw, the seller must refund the price, including standard delivery costs, within 14 days, but may wait until it has received the goods back.
Can you return or exchange something bought in a shop in Liechtenstein?
The legal right of withdrawal covers distance purchases, that is online, by phone or by mail order, not purchases made in a shop. Whether you can exchange or return something bought in a shop is up to the shop: ask before you buy and keep the receipt. If the item is faulty, the legal guarantee applies.
What if the item turns out to be faulty after the return period?
The legal guarantee still applies after the return period has ended. The seller is liable for defects that already existed when you received the goods for 2 years. You can first ask for repair or replacement and, if that is impossible or fails, for a price reduction or your money back.
For this country we found fewer official sources: double-check the values with the national consumer authority.
Sources
- https://www.efta.int/eea-lex/32019l0771
- https://europa.eu/youreurope/citizens/consumers/shopping/guarantees/index_en.htm
- https://www.legislation.gov.uk/eudr/2011/83/article/4/adopted
- https://www.legislation.gov.uk/eudr/2011/83/article/9/adopted
- https://www.legislation.gov.uk/eudr/2019/771/article/10/adopted
- https://www.efta.int/eea-lex/32011l0083
Read on 2026-10-02 from the sources above.