Kumbak

Store returns

Tchibo return period by country

Tchibo sets its own return period, which can be longer than the law requires. These are the periods we found in each country, next to the legal minimum that applies there anyway.

Store return period
14–30 days
CountryStore return periodCountedFree returnsLegal minimum
Austria14 daysfrom deliveryyes14 days
Germany30 daysfrom deliveryyes14 days
Poland30 daysfrom deliveryno14 days
Switzerland30 daysfrom deliverynono legal right

The store's return period is a voluntary promise. If the item is faulty, the legal guarantee still applies after the return period has ended.

Frequently asked questions

How long can I return items to Tchibo?

Tchibo gives you 14 days in Austria. Tchibo gives you 30 days in the other countries in the table.

When does the Tchibo return period start?

The period counts from delivery in every country in the table.

Are returns to Tchibo free?

Returns are free in Austria and in Germany. Returns are not free in Poland and in Switzerland.

Do I also have a legal right of withdrawal for online orders from Tchibo?

For orders in Switzerland there is no legal right of withdrawal: only Tchibo's own conditions apply. For online orders in the other countries in the table, the law gives you at least 14 days to withdraw without giving a reason, whatever Tchibo's own period says.

What if the item turns out to be faulty after the return period?

Then the legal guarantee applies: Tchibo's return period does not shorten it. It lasts 2 years in every country in the table. The seller may limit it in its terms in Switzerland.

General information without any warranty of accuracy, completeness or timeliness, not legal advice. Always check the law of your country and the seller's conditions yourself: you alone are responsible for the decisions you take. Kumbak accepts no liability for errors, to the extent permitted by law.

Sources

  1. https://www.tchibo.de/c/service-agb
  2. https://www.tchibo.de/c/service?question=61242&title=wie-lange-ist-die-widerrufs--bzw-rueckgabefrist-fuer-ein-tchibo-produkt
  3. https://www.tchibo.at/c/service-agb
  4. https://www.tchibo.at/c/service?question=61247&title=welche-kosten-entstehen-mir-bei-der-ruecksendung-eines-artikels
  5. https://www.tchibo.ch/c/service-agb
  6. https://www.tchibo.pl/ogolne-warunki-handlowe-w-tchibo-s400030967.html
  7. https://www.tchibo.pl/c/pomoc?question=123241&title=jak-zwrocic-zamowiony-towar

Policy read on 2026-11-04. Stores change their conditions: check the current ones on the store's site.