Kumbak

Store returns

Fnac return period by country

Fnac sets its own return period, which can be longer than the law requires. These are the periods we found in each country, next to the legal minimum that applies there anyway.

Store return period
14–15 days
CountryStore return periodCountedFree returnsLegal minimum
Belgium15 daysfrom deliveryno14 days
France15 daysfrom deliveryno14 days
Luxembourg15 daysfrom deliveryno14 days
Portugal14 daysfrom deliverydepends on the order14 days
Spain14 daysfrom deliverydepends on the order14 days
Switzerland15 daysfrom deliveryyesno legal right

The store's return period is a voluntary promise. If the item is faulty, the legal guarantee still applies after the return period has ended.

Frequently asked questions

How long can I return items to Fnac?

Fnac gives you 14 days in Portugal and in Spain. Fnac gives you 15 days in the other countries in the table.

When does the Fnac return period start?

The period counts from delivery in every country in the table.

Are returns to Fnac free?

Returns are free in Switzerland. Whether returns are free in Portugal and in Spain depends on the order: check the cost before you send the item back. Returns are not free in the other countries in the table.

Do I also have a legal right of withdrawal for online orders from Fnac?

For orders in Switzerland there is no legal right of withdrawal: only Fnac's own conditions apply. For online orders in the other countries in the table, the law gives you at least 14 days to withdraw without giving a reason, whatever Fnac's own period says.

What if the item turns out to be faulty after the return period?

Then the legal guarantee applies: Fnac's return period does not shorten it. It lasts 3 years in Portugal and in Spain. It lasts 2 years in the other countries in the table. The seller may limit it in its terms in Switzerland.

General information without any warranty of accuracy, completeness or timeliness, not legal advice. Always check the law of your country and the seller's conditions yourself: you alone are responsible for the decisions you take. Kumbak accepts no liability for errors, to the extent permitted by law.

Sources

  1. https://www.fnac.com/retour-produit
  2. https://www.fnac.com/Help/cgv-fnac
  3. https://www.fnac.com/nav/api/Article/ArticleReassurance?ninco=42124d8d82b4&treas=730bcbb1&badgeId=2&layerKey=0&yo=snug
  4. https://www.fr.fnac.be/Help/fnaccom-cgv.aspx
  5. https://www.fr.fnac.ch/Help/fnaccom-cgv.aspx
  6. https://www.fnac.es/condiciones-generales-fnac-es
  7. https://www.fnac.pt/CondicoesVenda

Policy read on 2026-11-04. Stores change their conditions: check the current ones on the store's site.