Kumbak

Store returns

Coolblue return period by country

Coolblue sets its own return period, which can be longer than the law requires. These are the periods we found in each country, next to the legal minimum that applies there anyway.

Store return period
30 days
Legal minimum
14 days
CountryStore return periodCountedFree returnsLegal minimum
Belgium30 daysfrom deliveryyes14 days
Germany30 daysfrom deliveryyes14 days
Netherlands30 daysfrom deliveryyes14 days

The store's return period is a voluntary promise. If the item is faulty, the legal guarantee still applies after the return period has ended.

Frequently asked questions

How long can I return items to Coolblue?

Coolblue gives you 30 days in every country in the table.

When does the Coolblue return period start?

The period counts from delivery in every country in the table.

Are returns to Coolblue free?

Returns are free in every country in the table.

Do I also have a legal right of withdrawal for online orders from Coolblue?

For online orders in every country in the table, the law gives you at least 14 days to withdraw without giving a reason, whatever Coolblue's own period says.

What if the item turns out to be faulty after the return period?

Then the legal guarantee applies: Coolblue's return period does not shorten it. It lasts 2 years in every country in the table.

General information without any warranty of accuracy, completeness or timeliness, not legal advice. Always check the law of your country and the seller's conditions yourself: you alone are responsible for the decisions you take. Kumbak accepts no liability for errors, to the extent permitted by law.

Sources

  1. https://www.coolblue.nl/klantenservice/retourvoorwaarden
  2. https://www.coolblue.be/nl/klantenservice/retourvoorwaarden
  3. https://www.coolblue.be/nl/c/algemene-voorwaarden.html
  4. https://www.coolblue.de/kundendienst/rueckgabebedingungen

Policy read on 2026-11-04. Stores change their conditions: check the current ones on the store's site.