Kumbak

Store returns

SHEIN return period by country

SHEIN sets its own return period, which can be longer than the law requires. These are the periods we found in each country, next to the legal minimum that applies there anyway.

Store return period
30 days
Legal minimum
14 days
CountryStore return periodCountedFree returnsLegal minimum
Germany30 daysfrom deliverydepends on the order14 days
United Kingdom30 daysfrom deliverydepends on the order14 days

The store's return period is a voluntary promise. If the item is faulty, the legal guarantee still applies after the return period has ended.

Frequently asked questions

How long can I return items to SHEIN?

SHEIN gives you 30 days in Germany and in the United Kingdom.

When does the SHEIN return period start?

The period counts from delivery in Germany and in the United Kingdom.

Are returns to SHEIN free?

Whether returns are free in Germany and in the United Kingdom depends on the order: check the cost before you send the item back.

Do I also have a legal right of withdrawal for online orders from SHEIN?

For online orders in Germany and in the United Kingdom, the law gives you at least 14 days to withdraw without giving a reason, whatever SHEIN's own period says.

What if the item turns out to be faulty after the return period?

Then the legal guarantee applies: SHEIN's return period does not shorten it. It lasts 2 years in Germany. It lasts 6 years in the United Kingdom.

General information without any warranty of accuracy, completeness or timeliness, not legal advice. Always check the law of your country and the seller's conditions yourself: you alone are responsible for the decisions you take. Kumbak accepts no liability for errors, to the extent permitted by law.

Sources

  1. https://de.shein.com/Return-Policy-a-281.html
  2. https://www.shein.co.uk/Return-Policy-a-281.html

Policy read on 2026-10-02. Stores change their conditions: check the current ones on the store's site.