Kumbak

Store returns

John Lewis return period by country

John Lewis sets its own return period, which can be longer than the law requires. These are the periods we found in each country, next to the legal minimum that applies there anyway.

Store return period
30 days
Legal minimum
14 days
CountryStore return periodCountedFree returnsLegal minimum
United Kingdom30 daysfrom deliveryyes14 days

The store's return period is a voluntary promise. If the item is faulty, the legal guarantee still applies after the return period has ended.

Frequently asked questions

How long can I return items to John Lewis?

John Lewis gives you 30 days in the United Kingdom.

When does the John Lewis return period start?

The period counts from delivery in the United Kingdom.

Are returns to John Lewis free?

Returns are free in the United Kingdom.

Do I also have a legal right of withdrawal for online orders from John Lewis?

For online orders in the United Kingdom, the law gives you at least 14 days to withdraw without giving a reason, whatever John Lewis's own period says.

What if the item turns out to be faulty after the return period?

Then the legal guarantee applies: John Lewis's return period does not shorten it. It lasts 6 years in the United Kingdom.

General information without any warranty of accuracy, completeness or timeliness, not legal advice. Always check the law of your country and the seller's conditions yourself: you alone are responsible for the decisions you take. Kumbak accepts no liability for errors, to the extent permitted by law.

Sources

  1. https://www.johnlewis.com/customer-services/returns?dt=informationOnOurReturnsPolicy

Policy read on 2026-11-04. Stores change their conditions: check the current ones on the store's site.