Kumbak

Store returns

Temu return period by country

Temu sets its own return period, which can be longer than the law requires. These are the periods we found in each country, next to the legal minimum that applies there anyway.

Store return period
90 days
CountryStore return periodCountedFree returnsLegal minimum
Germany90 daysfrom purchasedepends on the order14 days
Switzerland90 daysfrom purchasedepends on the orderno legal right

The store's return period is a voluntary promise. If the item is faulty, the legal guarantee still applies after the return period has ended.

Frequently asked questions

How long can I return items to Temu?

Temu gives you 90 days in Germany and in Switzerland.

When does the Temu return period start?

The period counts from purchase in Germany and in Switzerland.

Are returns to Temu free?

Whether returns are free in Germany and in Switzerland depends on the order: check the cost before you send the item back.

Do I also have a legal right of withdrawal for online orders from Temu?

For online orders in Germany, the law gives you at least 14 days to withdraw without giving a reason, whatever Temu's own period says. For orders in Switzerland there is no legal right of withdrawal: only Temu's own conditions apply.

What if the item turns out to be faulty after the return period?

Then the legal guarantee applies: Temu's return period does not shorten it. It lasts 2 years in Germany and in Switzerland. The seller may limit it in its terms in Switzerland.

General information without any warranty of accuracy, completeness or timeliness, not legal advice. Always check the law of your country and the seller's conditions yourself: you alone are responsible for the decisions you take. Kumbak accepts no liability for errors, to the extent permitted by law.

Sources

  1. https://www.temu.com/de/return-and-refund-policy.html
  2. https://www.temu.com/ch/return-and-refund-policy.html

Policy read on 2026-10-02. Stores change their conditions: check the current ones on the store's site.