Conrad returns: how many days? Deadlines by country (2026)

Country	Store return period	Counted	Free returns	Legal minimum
Austria	14 days	from delivery	no	14 days
Germany	14 days	from delivery	yes	14 days
Netherlands	14 days	from delivery	no	14 days
Switzerland	14 days	from purchase	no	no legal right

The store's return period is a voluntary promise. If the item is faulty, the legal guarantee still applies after the return period has ended.

Frequently asked questions

How long can I return items to Conrad?

Conrad gives you 14 days in every country in the table.

When does the Conrad return period start?

The period counts from purchase in Switzerland. The period counts from delivery in the other countries in the table.

Are returns to Conrad free?

Returns are free in Germany. Returns are not free in the other countries in the table.

Do I also have a legal right of withdrawal for online orders from Conrad?

For orders in Switzerland there is no legal right of withdrawal: only Conrad's own conditions apply. For online orders in the other countries in the table, the law gives you at least 14 days to withdraw without giving a reason, whatever Conrad's own period says.

What if the item turns out to be faulty after the return period?

Then the legal guarantee applies: Conrad's return period does not shorten it. It lasts 2 years in every country in the table. The seller may limit it in its terms in Switzerland.

General information without any warranty of accuracy, completeness or timeliness, not legal advice. Always check the law of your country and the seller's conditions yourself: you alone are responsible for the decisions you take. Kumbak accepts no liability for errors, to the extent permitted by law.

Sources

Policy read on 2026-11-04. Stores change their conditions: check the current ones on the store's site.