| Country | Store return period | Counted | Free returns | Legal minimum |
|---|---|---|---|---|
| Switzerland | 100 days | from delivery | depends on the order | no legal right |
The store's return period is a voluntary promise. If the item is faulty, the legal guarantee still applies after the return period has ended.
Frequently asked questions
How long can I return items to Gonser?
Gonser gives you 100 days in Switzerland.
When does the Gonser return period start?
The period counts from delivery in Switzerland.
Are returns to Gonser free?
Whether returns are free in Switzerland depends on the order: check the cost before you send the item back.
Do I also have a legal right of withdrawal for online orders from Gonser?
For orders in Switzerland there is no legal right of withdrawal: only Gonser's own conditions apply.
What if the item turns out to be faulty after the return period?
Then the legal guarantee applies: Gonser's return period does not shorten it. It lasts 2 years in Switzerland. The seller may limit it in its terms in Switzerland.
General information without any warranty of accuracy, completeness or timeliness, not legal advice. Always check the law of your country and the seller's conditions yourself: you alone are responsible for the decisions you take. Kumbak accepts no liability for errors, to the extent permitted by law.
Sources
Policy read on 2026-11-04. Stores change their conditions: check the current ones on the store's site.