| Country | Store return period | Counted | Free returns | Legal minimum |
|---|---|---|---|---|
| Austria | 30 days | from delivery | depends on the order | 14 days |
| France | 30 days | from delivery | yes | 14 days |
| Germany | 30 days | from delivery | yes | 14 days |
| Italy | 30 days | from delivery | yes | 14 days |
| Spain | 30 days | from delivery | yes | 14 days |
| Switzerland | 30 days | from delivery | yes | no legal right |
The store's return period is a voluntary promise. If the item is faulty, the legal guarantee still applies after the return period has ended.
Frequently asked questions
How long can I return items to About You?
About You gives you 30 days in every country in the table.
When does the About You return period start?
The period counts from delivery in every country in the table.
Are returns to About You free?
Whether returns are free in Austria depends on the order: check the cost before you send the item back. Returns are free in the other countries in the table.
Do I also have a legal right of withdrawal for online orders from About You?
For orders in Switzerland there is no legal right of withdrawal: only About You's own conditions apply. For online orders in the other countries in the table, the law gives you at least 14 days to withdraw without giving a reason, whatever About You's own period says.
What if the item turns out to be faulty after the return period?
Then the legal guarantee applies: About You's return period does not shorten it. It lasts 3 years in Spain. It lasts 2 years in the other countries in the table. The seller may limit it in its terms in Switzerland.
General information without any warranty of accuracy, completeness or timeliness, not legal advice. Always check the law of your country and the seller's conditions yourself: you alone are responsible for the decisions you take. Kumbak accepts no liability for errors, to the extent permitted by law.
Sources
- https://www.aboutyou.de/agb
- https://www.aboutyou.de/h/ruecksendung-erstattung/q-360014777340
- https://www.aboutyou.at/agb
- https://www.aboutyou.at/h/ruecksendung-erstattung/q-360014777340
- https://it.aboutyou.ch/condizioni-generali-di-vendita
- https://it.aboutyou.ch/h/reso-rimborso/q-360014777340
- https://www.aboutyou.fr/cgv
- https://www.aboutyou.fr/h/retour-remboursement/q-360014777340
- https://www.aboutyou.it/condizioni-generali-di-vendita
- https://www.aboutyou.it/h/reso-rimborso/q-360014777340
- https://www.aboutyou.es/terminos-y-condiciones
Policy read on 2026-11-04. Stores change their conditions: check the current ones on the store's site.