| Country | Store return period | Counted | Free returns | Legal minimum |
|---|---|---|---|---|
| Belgium | 60 days | from delivery | yes | 14 days |
| France | 30 days | from delivery | yes | 14 days |
| Luxembourg | 60 days | from delivery | depends on the order | 14 days |
| Portugal | 30 days | from delivery | yes | 14 days |
| Spain | 100 days | from purchase | yes | 14 days |
| Switzerland | 30 days | from delivery | depends on the order | no legal right |
The store's return period is a voluntary promise. If the item is faulty, the legal guarantee still applies after the return period has ended.
Frequently asked questions
How long can I return items to La Redoute?
La Redoute gives you 100 days in Spain. La Redoute gives you 60 days in Belgium and in Luxembourg. La Redoute gives you 30 days in the other countries in the table.
When does the La Redoute return period start?
The period counts from purchase in Spain. The period counts from delivery in the other countries in the table.
Are returns to La Redoute free?
Whether returns are free in Luxembourg and in Switzerland depends on the order: check the cost before you send the item back. Returns are free in the other countries in the table.
Do I also have a legal right of withdrawal for online orders from La Redoute?
For orders in Switzerland there is no legal right of withdrawal: only La Redoute's own conditions apply. For online orders in the other countries in the table, the law gives you at least 14 days to withdraw without giving a reason, whatever La Redoute's own period says.
What if the item turns out to be faulty after the return period?
Then the legal guarantee applies: La Redoute's return period does not shorten it. It lasts 3 years in Portugal and in Spain. It lasts 2 years in the other countries in the table. The seller may limit it in its terms in Switzerland.
General information without any warranty of accuracy, completeness or timeliness, not legal advice. Always check the law of your country and the seller's conditions yourself: you alone are responsible for the decisions you take. Kumbak accepts no liability for errors, to the extent permitted by law.
Sources
- https://www.laredoute.fr/help_conditions.aspx
- https://www.laredoute.fr/retours-remboursement
- https://www.laredoute.be/sellconditions.aspx
- https://www.laredoute.be/new-return.aspx
- https://www.laredoute.ch/services/sellconditions.aspx
- https://www.laredoute.es/condiciones-de-venta.aspx
- https://www.laredoute.es/popdevoluciones.aspx
- https://www.laredoute.pt/sellconditions.aspx
Policy read on 2026-11-04. Stores change their conditions: check the current ones on the store's site.