Kumbak

Store returns

Jelmoli-Shop return period by country

Jelmoli-Shop sets its own return period, which can be longer than the law requires. These are the periods we found in each country, next to the legal minimum that applies there anyway.

Store return period
30 days
CountryStore return periodCountedFree returnsLegal minimum
Switzerland30 daysfrom deliveryyesno legal right

The store's return period is a voluntary promise. If the item is faulty, the legal guarantee still applies after the return period has ended.

Frequently asked questions

How long can I return items to Jelmoli-Shop?

Jelmoli-Shop gives you 30 days in Switzerland.

When does the Jelmoli-Shop return period start?

The period counts from delivery in Switzerland.

Are returns to Jelmoli-Shop free?

Returns are free in Switzerland.

Do I also have a legal right of withdrawal for online orders from Jelmoli-Shop?

For orders in Switzerland there is no legal right of withdrawal: only Jelmoli-Shop's own conditions apply.

What if the item turns out to be faulty after the return period?

Then the legal guarantee applies: Jelmoli-Shop's return period does not shorten it. It lasts 2 years in Switzerland. The seller may limit it in its terms in Switzerland.

General information without any warranty of accuracy, completeness or timeliness, not legal advice. Always check the law of your country and the seller's conditions yourself: you alone are responsible for the decisions you take. Kumbak accepts no liability for errors, to the extent permitted by law.

Sources

  1. https://www.jelmoli-shop.ch/service-hilfe/ueber-uns/agb/
  2. https://www.jelmoli-shop.ch/service-hilfe/retoure-reklamationen

Policy read on 2026-11-04. Stores change their conditions: check the current ones on the store's site.