Kumbak

Store returns

XXXLutz return period by country

XXXLutz sets its own return period, which can be longer than the law requires. These are the periods we found in each country, next to the legal minimum that applies there anyway.

Store return period
14–30 days
CountryStore return periodCountedFree returnsLegal minimum
Austria30 daysfrom deliverydepends on the order14 days
Germany30 daysfrom deliverydepends on the order14 days
Switzerland14 daysfrom deliverydepends on the orderno legal right

The store's return period is a voluntary promise. If the item is faulty, the legal guarantee still applies after the return period has ended.

Frequently asked questions

How long can I return items to XXXLutz?

XXXLutz gives you 14 days in Switzerland. XXXLutz gives you 30 days in Austria and in Germany.

When does the XXXLutz return period start?

The period counts from delivery in every country in the table.

Are returns to XXXLutz free?

Whether returns are free in every country in the table depends on the order: check the cost before you send the item back.

Do I also have a legal right of withdrawal for online orders from XXXLutz?

For orders in Switzerland there is no legal right of withdrawal: only XXXLutz's own conditions apply. For online orders in Austria and in Germany, the law gives you at least 14 days to withdraw without giving a reason, whatever XXXLutz's own period says.

What if the item turns out to be faulty after the return period?

Then the legal guarantee applies: XXXLutz's return period does not shorten it. It lasts 2 years in every country in the table. The seller may limit it in its terms in Switzerland.

General information without any warranty of accuracy, completeness or timeliness, not legal advice. Always check the law of your country and the seller's conditions yourself: you alone are responsible for the decisions you take. Kumbak accepts no liability for errors, to the extent permitted by law.

Sources

  1. https://www.xxxlutz.de/c/agb
  2. https://www.xxxlutz.at/c/agb
  3. https://www.xxxlutz.ch/c/agb
  4. https://www.xxxlutz.ch/faq/retoure-reklamation/ware-retournieren

Policy read on 2026-11-04. Stores change their conditions: check the current ones on the store's site.