Kumbak

Store returns

Sephora return period by country

Sephora sets its own return period, which can be longer than the law requires. These are the periods we found in each country, next to the legal minimum that applies there anyway.

Store return period
14–30 days
CountryStore return periodCountedFree returnsLegal minimum
France14 daysfrom deliveryyes14 days
Germany14 daysfrom deliveryyes14 days
Italy30 daysfrom deliveryno14 days
Spain30 daysfrom deliveryyes14 days
Switzerland14 daysfrom deliverynono legal right
United Kingdom28 daysfrom deliveryyes14 days

The store's return period is a voluntary promise. If the item is faulty, the legal guarantee still applies after the return period has ended.

Frequently asked questions

How long can I return items to Sephora?

Sephora gives you 28 days in the United Kingdom. Sephora gives you 30 days in Italy and in Spain. Sephora gives you 14 days in the other countries in the table.

When does the Sephora return period start?

The period counts from delivery in every country in the table.

Are returns to Sephora free?

Returns are not free in Italy and in Switzerland. Returns are free in the other countries in the table.

Do I also have a legal right of withdrawal for online orders from Sephora?

For orders in Switzerland there is no legal right of withdrawal: only Sephora's own conditions apply. For online orders in the other countries in the table, the law gives you at least 14 days to withdraw without giving a reason, whatever Sephora's own period says.

What if the item turns out to be faulty after the return period?

Then the legal guarantee applies: Sephora's return period does not shorten it. It lasts 3 years in Spain. It lasts 6 years in the United Kingdom. It lasts 2 years in the other countries in the table. The seller may limit it in its terms in Switzerland.

General information without any warranty of accuracy, completeness or timeliness, not legal advice. Always check the law of your country and the seller's conditions yourself: you alone are responsible for the decisions you take. Kumbak accepts no liability for errors, to the extent permitted by law.

Sources

  1. https://faq.sephora.de/s/article/Wie-kann-ich-ein-Produkt-zur%C3%BCckgeben
  2. https://faq.sephora.ch/s/article/Comment-retourner-un-produit?language=fr_CH
  3. https://faq.sephora.fr/s/article/COMMENT-RETOURNER-UN-PRODUIT
  4. https://faq.sephora.it/s/article/Come-restituire-un-prodotto
  5. https://faq.sephora.es/s/article/C%C3%B3mo-puedo-devolver-un-producto
  6. https://www.sephora.co.uk/returns-info

Policy read on 2026-11-04. Stores change their conditions: check the current ones on the store's site.