Kumbak

Store returns

Samsung Shop return period by country

Samsung Shop sets its own return period, which can be longer than the law requires. These are the periods we found in each country, next to the legal minimum that applies there anyway.

Store return period
14 days
CountryStore return periodCountedFree returnsLegal minimum
Austria14 daysfrom purchaseno14 days
France14 daysfrom deliverydepends on the order14 days
Germany14 daysfrom deliveryno14 days
Italy14 daysfrom deliveryyes14 days
Netherlands14 daysfrom deliveryyes14 days
Spain14 daysfrom deliveryno14 days
Switzerland14 daysfrom purchasedepends on the orderno legal right
United Kingdom14 daysfrom deliveryno14 days

The store's return period is a voluntary promise. If the item is faulty, the legal guarantee still applies after the return period has ended.

Frequently asked questions

How long can I return items to Samsung Shop?

Samsung Shop gives you 14 days in every country in the table.

When does the Samsung Shop return period start?

The period counts from purchase in Austria and in Switzerland. The period counts from delivery in the other countries in the table.

Are returns to Samsung Shop free?

Whether returns are free in France and in Switzerland depends on the order: check the cost before you send the item back. Returns are free in Italy and in the Netherlands. Returns are not free in the other countries in the table.

Do I also have a legal right of withdrawal for online orders from Samsung Shop?

For orders in Switzerland there is no legal right of withdrawal: only Samsung Shop's own conditions apply. For online orders in the other countries in the table, the law gives you at least 14 days to withdraw without giving a reason, whatever Samsung Shop's own period says.

What if the item turns out to be faulty after the return period?

Then the legal guarantee applies: Samsung Shop's return period does not shorten it. It lasts 3 years in Spain. It lasts 6 years in the United Kingdom. It lasts 2 years in the other countries in the table. The seller may limit it in its terms in Switzerland.

General information without any warranty of accuracy, completeness or timeliness, not legal advice. Always check the law of your country and the seller's conditions yourself: you alone are responsible for the decisions you take. Kumbak accepts no liability for errors, to the extent permitted by law.

Sources

  1. https://www.samsung.com/de/shop-faq/returns-and-cancellations/kann-ich-ein-produkt-zurucksenden/
  2. https://www.samsung.com/de/estore/static/link_terms_and_conditions_of_sale/
  3. https://www.samsung.com/at/shop-faq/cancellations-and-returns/
  4. https://www.samsung.com/ch/shop-faq/stornierung-und-ruecksendung/
  5. https://www.samsung.com/ch/shop-faq/returns-and-cancellations/kann-ich-ein-produkt-zurucksenden/
  6. https://www.samsung.com/fr/faq-shop/annulations-et-retours/
  7. https://www.samsung.com/it/shop-faq/returns-and-cancellations/how-and-when-can-i-return-a-product/
  8. https://www.samsung.com/it/shop-faq/returns-and-cancellations/who-pays-the-shipping-costs-for-the-change/
  9. https://www.samsung.com/es/shop-faq/returns-and-cancellations/what-is-the-return-period/
  10. https://www.samsung.com/es/shop-faq/delivery-and-installations/return-policy/
  11. https://www.samsung.com/nl/shop-faq/returns-and-cancellations/
  12. https://www.samsung.com/uk/shop-faq/returns-and-cancellations/how-do-i-return-my-product-if-i-have-changed-my-mind/

Policy read on 2026-11-04. Stores change their conditions: check the current ones on the store's site.