Kumbak

Store returns

Worten return period by country

Worten sets its own return period, which can be longer than the law requires. These are the periods we found in each country, next to the legal minimum that applies there anyway.

Store return period
14–15 days
Legal minimum
14 days
CountryStore return periodCountedFree returnsLegal minimum
Portugal14 daysfrom deliveryno14 days
Spain15 daysfrom deliveryno14 days

The store's return period is a voluntary promise. If the item is faulty, the legal guarantee still applies after the return period has ended.

Frequently asked questions

How long can I return items to Worten?

Worten gives you 14 days in Portugal. Worten gives you 15 days in Spain.

When does the Worten return period start?

The period counts from delivery in Portugal and in Spain.

Are returns to Worten free?

Returns are not free in Portugal and in Spain.

Do I also have a legal right of withdrawal for online orders from Worten?

For online orders in Portugal and in Spain, the law gives you at least 14 days to withdraw without giving a reason, whatever Worten's own period says.

What if the item turns out to be faulty after the return period?

Then the legal guarantee applies: Worten's return period does not shorten it. It lasts 3 years in Portugal and in Spain.

General information without any warranty of accuracy, completeness or timeliness, not legal advice. Always check the law of your country and the seller's conditions yourself: you alone are responsible for the decisions you take. Kumbak accepts no liability for errors, to the extent permitted by law.

Sources

  1. https://www.worten.pt/termos-e-condicoes-da-conta-online
  2. https://canarias.worten.es/devoluciones
  3. https://www.worten.es/devoluciones

Policy read on 2026-11-04. Stores change their conditions: check the current ones on the store's site.